Disclaimer – Service Completion, Vehicle Holding, and Storage
Policy
Once your service or repair is completed, we will notify you regarding the available pickup
time. After notification, we provide a 3-day cooling/holding period at no charge.
If the vehicle is not collected within the agreed pickup time or within the 3-day holding
period, a $35 per day storage fee will apply. This policy is enforced strictly to ensure
efficient workflow and safe operation of our workshop.
As a VACC member, we comply with the Consumer Act and the Code of Business
Practice, which is displayed in our reception area for customer reference.
By voluntarily leaving your keys with us, you acknowledge and agree to these rules and
operational procedures. Clear, timely communication is essential, and we encourage
customers to maintain open communication throughout the service process.
Warranty Policy & Information
Armstrong Creek Motors – Bosch Car Service Network
1. Warranty on Parts
- New service parts include a 12-month nationwide warranty.
- Used parts supplied by trusted partners are not covered by warranty or refunds once the vehicle is returned to you.
2. Labor Warranty
- A 12-month fitting labor warranty may be provided for certain services.
- Labor costs are non-refundable under all circumstances.
3. Responsibility & Roadside Assistance
- Armstrong Creek Motors is not liable for losses or tow truck charges relating to
vehicle failure. - Customers are encouraged to maintain active roadside assistance.
4. New Parts Warranty Claims
- Warranty claims depend on supplier approval and may take time to process.
- A hire car may be available at your expense, depending on availability.
5. Engine Failure After Service
If an engine failure occurs after service:
- It must be proven that our work caused the fault.
- Any product used in the service may require professional laboratory testing.
Scenario 1 — Positive Result:
Testing confirms our responsibility → We will cover the issue in line with the warranty.
Scenario 2 — Negative Result:
Testing does
not confirm our responsibility → You will be charged for the testing, and
no refund or warranty applies.
6. Exclusions
- Internal engine failures due to poor prior maintenance or manufacturer defects
outside warranty periods are not covered. - Publicly available engine failure data may be referenced when assessing these cases.
- Armstrong Creek Motors provides no warranty or refunds for failures that fall under these exclusions.
7. Acceptance of Terms
Payment of the invoice confirms that you accept all terms and conditions and acknowledge that the work was completed by Armstrong Creek Motors, a Bosch Car Service member.
8. Conduct & Workshop Safety
- We maintain a professional, respectful, and safe workshop environment.
- Abusive behaviour, threats, or heated arguments will not be tolerated.
- Concerns must be communicated via email for proper documentation and timely response.
- Authorities will be notified if any behaviour is deemed threatening to staff or the business.
9. Warranty Void Conditions
Warranty is void, with
no refunds, if:
- The vehicle is neglected or abused
- Damage occurs after leaving the workshop
- Another mechanic performs work or alters components without our written consent.
